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SHIPMENTS AND DELIVERIES

  • How can I track the shipment of my order?

    For shipments with DHL it is possible to obtain the tracking code by accessing the My Orders section. Under Tracking, you will find the link to click on to track the shipment of your order. To track s...

  • Can I have the goods collected by my own courier?

    Yes, you can collect the goods with your courier for cumulative orders (minimum EU € 400 extra EU minimum € 1000). Simply choose the Collection by my courier / Request quotation with Brandsdistributio...

  • How long will my order take to arrive?

    Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 48 hours of shipment. Other non-express shipments are usually delivered within...

  • How long does it take to prepare an order for shipping?

    The order is prepared for shipment within 2 working days of confirmation of receipt of payment....

  • Can I change my delivery address?

    You can change the delivery address by accessing your Profile from the menu at the top right of the screen or you can specify the desired delivery address during the order payment process....

  • Which couriers does Brandsdistribution ship with?

    We mainly ship with our partner DHL, but we also rely on other couriers for large volumes or for non-EU countries. The courier used will be communicated when a shipping quote is given....