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ORDERS AND PURCHASES

  • Where can I find my order invoices?

    To view invoices relevant to your orders, go to your profile in the menu at the top right of the screen, click on My Orders, then on the Pdf icon corresponding to the order. The relevant invoice will ...

  • How do I use a discount code?

    If you have a discount code, enter it in the Use Voucher field in your shopping cart summary and then click on Use Voucher. All our coupon codes can only be used once; if you enter a coupon code witho...

  • Can I get an ad hoc quotation for my orders?

    If you are interested in purchases for a minimum value of € 5,000 please fill in this contact form. One of our key client managers will contact you to provide you with customized quotes based on the n...

  • How can I get discounts?

    Brandsdistribution periodically applies discounts to products. To stay updated on current promotions, please make sure you have consented to receive our newsletter in the Contact Preferences section i...

  • How long can an order remain in the BOOKED status?

    Orders may be reserved for 24 hours during which time Brandsdistribution will await confirmation of your bank transfer receipt. Once Brandsdistribution has received the receipt your order will remain ...

  • Can I cancel or amend an order?

    You can change/cancel an order only when the order status is BOOKED.  Once payment has been received and confirmed your order moves to the PROCESSING stage and can no longer be amended nor cancelled. ...

  • Why have shipping costs not been added to my order?

    Shipping costs may not be visible because the weight of your order exceeds 250kg or for the country you have chosen to ship to, you need to request a quote from Brandsdistribution couriers. To obtain ...

  • Why can’t I see the option to pay for my order by credit card / PayPal?

    If you do not see the credit card / PayPal payment option it could be because: You have decided to have your goods collected by your own courier; You have requested an estimate for shipping from Brand...

  • My order has disappeared / was cancelled

    If you do not find your order on the profile page you may not have completed it. If you can see that it has been CANCELLED, the payment procedure may not have been completed or we may have cancelled t...

  • Where can I view my orders?

    You can view your order history in the “My Orders” section of your Profile.  Just click on an order to view all the relevant details....